Reviews
My furnace stopped working on a VERY COLD Saturday morning. I called Residential Heating and Air. I was very relieved that they had technicians on call on the weekends. The technician named Sam showed up within 2 hours after the initial call. After some diagnostic tests, he found out that the blower's motor was shot. It made sense because the blower had been making a high-pitch noise.
I was quite nervous, thinking it would take a long time to replace it because the furnace is quite old. To my surprise, Sam located a replacement part right away. He went to pick up the blower motor and came back with the new blower motor within an hour.
He got the blower motor replaced and the furnace was up and running. Everything went SOOOOO smoothly. Sam is super honest, friendly and knowledgeable. No up-selling, no hidden cost. Only honest, expert opinions and that gave me peace of mind and confidence. Everything was done perfectly. The most important thing was that I got the heat back within half a day. So, THANK YOU to Sam and Residential Heating and Air!!! Highly recommend their services and I would NOT hire anyone else for my heating and AC.
The service is superb. The attention to our safety and health was unmatched by any other service company. I highly recommend them for you HVAC needs.
I would highly recommend Residential Heating and Air! On Valentines Day when the temperature was 40 below zero wind chill, I woke up to my house at a a chilly temperature of 26°. I called and within 15 minutes, Chris, the owner, called back and was there an hour later. He said the furnace went out, and was able to install a new one by himself. Talk about costumer service! Three hours later I had heat!! I have used Residential Heating and Air for 20 years and would give them an A+ Thanks again!
Bennet
Perfect
Residential has always treated our company and our rental property customers professionally and I recently had a great experience with an issue in my own home. The technician Cesar was on time and professional and Renee back in the office went above and beyond to research warranty information on a part needing replacement. The owners and staff take time to be as helpful as possible and I highly recommend them for all HVAC needs.
We had an issue with a plugged secondary heat exchanger on our furnace when we were out of town this winter. I contacted Chris K after Centerpoint Energy shut off the gas due to high levels of carbon monoxide being blown outside the house. He offered to stop over and assess the situation himself. His candor about what was needed and what wasn't allowed us to make an informed decision. To prevent our pipes from freezing, Chris also set up a space heater by the water main until the new furnace could be installed the next day. He coordinated it all with our neighbors, and his professionalism and reassurance provided much needed peace of mind that our home was in very capable hands while we were away. We'd highly recommend Chris and his team!
I'm really pleased with my new furnace, AC and mini-split. Dave was very knowledgeable and helpful throughout the sales process, the equipment is great, and the installers were capable and professional. We had a problem after-the-fact with an unsealed gap in the wall around the mini-split conduit, but owner Chris Kallstrom personally followed up to make things right. Even though it wasn't perfectly flawless, I appreciate the care and the integrity.
The blower went out in our furnace and a tech was able to come out the next morning. Very professional and courteous service, from the person scheduling the appointments to the tech who performed the work. Our furnace was installed by Residential and has required very little maintenance. Very happy with our experiences with this company!
